Customer Services

Customer Care Offices open everyday from 8am-5pm and from 8am -11:30am on Saturdays except for Harare Town Office which closes at 1pm every Saturday.

There is a walk-in Customer Care Centre at its head office on Seke Road to provide assistance to customers and after sales service to those who have recently purchased a line or handset from Telecel.

 

Telecel Front DeskThe centre is made good use of by new customers who may be having difficulty understanding how their phone works, how to juice up their phones and other aspects of operating their phone or phone line, as well as by other customers with queries about their bill or balance or requiring assistance in activating value added services.

Telecel’s Call Centre, which is open at present from 8am to midnight, provides telephone assistance to customers. It is the main point of contact that most customers have with Telecel. The possibility of providing 24 hours-a-day Call Centre service is under consideration. During public holidays and weekends we are open 8am to 5pm.

In areas where Telecel has not yet opened shops , selected dealers provide sim-swap services to customers who would like to replace their lines.

 

 

 

 

 

 

 

Areas with Sim swap Dealers

 

 


Area

Name Of Agent

Physical Address

Mutoko

Tiago

Tiagomutoko centre

Chegutu

New Dawn

Highway pharmacy

Kadoma

Muchena

Samy levy room 9

Mutare

Young choice

No 62 1st street, aerodrome

Chiredzi

Grippers Safari

364 mupani drive

Gokwe

Milge

Gokwe service station stand 8 gokwe

Murombedzi

Villshire Investments

Stand 187 murombedzi

Kwekwe

Imbex

91 mugabe way next to chicken inn

Gutu

Excel Pharmacy

Stand 264 mpandawanatpwnship

Beitbridge

Idon ICT

Rank mashavave grinding mill

Hauna(honde valley)

Vacphone

Stand 44 hauna

rusape

Symedune

17 zengere clinic rusape

Bulawayo

Home Appliance

City hall robertmugabe& 8th ave

Karoi

Chingololo Sound Shop

Chongololo complex

Kariba

Marmite Enetrprise

Nyamhunga Shopping  Center

rusape

Henbank

38 tongongarast next to ok supermarket

Bechinough Bridge

B Marange

Jambaya store

BuheraMurambinda

Marambire

Musvedetuckshop

Hwange

Highrise Investments

Bus terminus hwange

In addition to providing helpful information to old, new and prospective customers, Telecel’s Customer Services Department also regularly sends out bulk SMS text messages to clients to keep them informed about any new developments.

 

The Call Centre can be contacted for assistance of any kind.

The Telecel Call Centre numbers are:

  • Contract Customer Care (free of charge): 150
  • Pre-paid Customer Care (free of charge): 150
  • Calling from a cellphone or landline (chargeable and inaccessible from landline): 0733 150 150

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Contact Us

Harare Head Office

Seke Road
Harare South
Harare


Tel: (263 4) 748321 – 7
(263 4) 780999 or 781624
Fax: (263 4) 748328
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