Roaming

 telecel roaming

Telecel’s International roaming services is a convenient and affordable way to stay in touch with your loved ones, friends and colleagues while you are travelling internationally. This means you can conveniently make and receive calls, send and receive SMSs and make use of data services in selected destinations. Roaming is one of Telecel’s offers giving Telecel’s postpaid and prepaid subscribers voice, SMS and data whilst travelling abroad. You benefit from the best roaming services which are offered by the world’s largest mobile operators. Telecel Roaming is simple-to-use and easy to understand. With our global roaming footprint, you can be assured that we cover the places you are likely to go (refer to the live roaming partner list)

View postpaid tarrifs here : Post Paid Tariffs. See terms and conditions for more.

 

How to activate roaming

Contract Subscribers

  • Contract customers need to activate roaming before they travel. This is done by coming to the Telecel offices and filling out a form
  • Confirm that Telecel has an International Roaming Agreement in the country you are visiting dependent of the technology (tri/dual) and that your cellphone is set up accordingly

Activating telecel prepaid roaming

Dial *33156#

You will receive the following menu –

  1. Activate
  2. Deactivate

Reply with 1 to activate Prepaid roaming

You will receive a reply message:

“You have successfully activated prepaid roaming”

NB:Customers are required to deactivate prepaid roaming by dialling the same short code *33156# before returning back to their home country

Terms and Conditions

General

  1.  All charges accumulate while roaming will be billed at the end of the billing cycle. Please remember that it may take up to 3 months for Telecel to receive details of calls, SMSs and data used while roaming.
  2. Some services available on the Telecel Zimbabwe network may not be available in the country you are visiting.
  3. Activation of International Roaming will take place within 24 hours after filling out the roaming activation form. You should apply for international roaming to be activated with your service provider at least 7 days before departure.
  4. Your service provider may require a deposit prior to activating the International Roaming service on your account, which will be credited to your account.
  5. International Roaming may be more expensive if compared to your local Telecel tariff plan. It is your responsibility to familiarise yourself with the relevant charges before activating the service.
  6. You will be charged for both incoming and outgoing usage while roaming.
  7. Your cellphone / modem may automatically select a different foreign network depending on the network coverage conditions and this could impact the rates you are charged.
  8. Use of short codes is subject to availability on the foreign network.
  9. Telecel will not be held responsible for any inaccuracies arising from information displayed on the website.
  10. Prepaid Roaming is only available upon activation by dialling *33156# to Telecel Prepaid customers
  11. The prepaid subscribers will charged tariffs applicable within according to the tariff sheet provided by Telecel
  12. Prepaid subscribers should recharge before departure.
  13. All calls will be billed per second
  14. Prepaid subscribers will be charged for Outgoing, Incoming and SMS
  15. Data Roaming is currently only available to Telecel Contract customers. Data Roaming is not currently available to Prepaid customers.
  16. Data usage is billed in minimum increments of 10 KB.
  17. If you are connected to a website/application while roaming, you may incur data charges even if no content is purchased or downloaded. This is due to small amounts of data being transmitted every few seconds by the website/application (e.g. website refreshing, banner ads being pushed in the background, etc.).
  18. Please ensure that you close all unused applications while roaming.
  19. Telecel accepts no liability for any unintentional data downloads your device may make.

 

Operator

Country

Charge per 10kb (USD)

Vodafone

Australia

0.22

Viva                  

Bahrain

0.21

 Velcom              

Belarus

0.14

Proximus  

Belgium

0.16

Orange            

Botswana

0.1

Bell          

Canada

0.1

Sasktel

Canada

0.1

Telus   

Canada

0.1

Wind               

Canada

0.14

 Unitel        

Cape Verde

0.14

China Mobile

China

0.22

Primetel

Cyprus

0.23

Vodacom                 

Democratic Republic of Congo

0.05

Mobinil        

Egypt

0.28

Free Mobile         

France

0.18

Mobitel   

Georgia

0.09

Telekom

Germany

0.13

 Sure Channel Isle of Man       

Guernsey

0.1

Hutchison Hongkong  3G          

Hong Kong

0.15

Reliance        

India

0.13

Tata India - all circles        

India

0.14

Vodafone Delhi India            

India

0.1

Vodafone Gujarat India          

India

0.1

Vodafone Kerala India           

India

0.1

 Vodafone Kolkata India         

India

0.1

 Vodafone Maharashtra Goa India 

India

0.1

Vodafone Mumbai India           

India

0.1

Vodafone TamilNadu India        

India

0.1

Telkomsel

Indonesia

0.15

Cellcom               

Israel

0.18

Pelephone

Israel

0.13

Orange                

Kenya

0.08

Safaricom Kenya                  

Kenya

0.16

Cellcom        

Liberia

0.09

Tango/Millicom - Luxembourg

Luxembourg

0.15

Telma          

Madagascar

0.13

 Digi     

Malaysia

0.15

Orange                

Mali

0.13

Go Mobile

Malta

0.76

Orange         

Mauritius

0.13

KPN

Netherlands

0.16

Telfort

Netherlands

0.16

Two Degrees

New Zealand

0.1

Etisalat

Nigeria

0.09

Claro Puerto Rico               

Puerto Rico

0.08

Beeline

Russia

0.03

VIP Serbia                      

Serbia

0.08

CellC

South Africa

0.03

MTN              

South Africa

0.05

Vodacom South Africa            

South Africa

0.15

KT

South Korea

0.16

Orange              

Spain

0.03

Telefonica Moviles - Spain

Spain

0.33

TME

Spain

0.25

Vodafone Spain                  

Spain

0.22

Tigo            

Tanzania

0.06

Telefonica O2                           

United Kingdom

0.22

AT & T Marine     

United States

0.18

AT&T 

United States

0.18

UCell Uzbekistan                

Uzbekistan

0.14

 Unitel Uzbekistan              

Uzbekistan

0.13

Viettel Vietnam                 

Vietnam

0.18

 

Pre-paid Roaming

Prepaid roaming is available in the following countries

  • South Africa
  • Botswana
  • Malawi
  • Madagascar
  • Egypt
  • Mauritius
  • India
  • United Kingdom
  • Uganda
  • Belgium

Charge in USD/ minute

Local Call

Back Home

SMS

Incoming Call

International

Movitel Mozambique

0.79

1.85

0.24

0.58

3.45

Airtel Malawi

1.36

2.34

0.27

          0.58

3.45

Orange Mauritius

0.55

3.05

0.55

          0.58

4.72

Mobinil Egypt

1.28

5.15

0.51

          0.58

4.72

MTN South Africa

0.69

1.72

0.22

0.58

3.45

Orange Botswana

0.38

1.57

0.37

0.58

3.45

Telma Madagascar

0.65

3.24

0.23

          0.58

4.72

Proximus Belgium

1.58

4.32

0.41

0.58

4.60

Vodafone Tamil Nadu India

1.20

2.23

0.49

0.58

5.18

Vodafone India Kerala

1.20

2.23

0.49

0.58

5.18

Airtel Uganda

0.39

2.50

0.23

0.58

4.72

Jersey Jersey UK

1.01

2.48

0.31

0.58

4.60

 

Contact Us

Harare Head Office

Seke Road
Harare South
Harare


Tel: (263 4) 748321 – 7
(263 4) 780999 or 781624
Fax: (263 4) 748328
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