How do I recharge my phone?

- Press *, enter 123, and press * again
- enter the recharge code on your scratch panel.
- press the # key.
- press call/send 

You can also find these instructions on your recharge card.

My phone is saying enter PUK

This means you have entered a wrong pin number more than 3 times and it has locked.

The PUK is supplied together with your sim card. However if you have lost the detail, please go to the nearest Telecel with your ID, damaged line and your certificate.

How do I get started?

Insert your sim card into the phone. Switch it on and enter a pin number (if prompted). Your phone will display Telecel or ZW 648 03, or CC648 NC03 on your screen and you are ready to make a call.


Contact Us

Harare Head Office

Seke Road
Harare South

Tel: (263 242) 748321 – 7
(263 242) 780999 or 781624
Fax: (263 242) 748328
Email Us