Frequently Asked Questions
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- Frequently Asked Questions
Where can I purchase Telecel airtime?
Visit the nearest Telecel office for physical recharge cards. Airtime purchase can also be done via bank short code. For Techzim, dial *405# and follow prompts or send “hie” to their WhatsApp number 0717684274.
How do I purchase Telecel airtime using Ecocash?
For ClicknPay platform, dial *788#.
Do you sell modems and handsets?
MiFi and Wi-Fi Routers are available at USD65 & USD100 respectively. Handsets are currently out of stock.
Do you have out of bundle browsing option?
The service is not available at the moment. Please switch off mobile data before recharging.
What are the requirements for SIM replacement/new SIM card?
Visit any nearest Telecel shop with national ID, photocopy of ID and USD1
How do I get data settings for my phone?
Provide your mobile number and alternative contact for further assistance.
How do I check my airtime balance?
Dial *122# or dial *146# and select balance enquiry.
Where are Telecel branches located?
- https://telecel.co.zw/about-us/
Can I have Telecel USSD codes?
What are the shop operating hours?
Monday to Friday – 8:00am to 4:30pm, Saturday – 8:00am to 1:00pm. Sunday-Closed
What are the call center operating hours?
Every day from 8:00am to 4:30pm
Is there a difference between Telecel Home WiFi bundles and data bundles?
Yes, they differ in bundle content, although they serve the same purpose of providing data.
How do I activate 4G?
Contact the Call Center for assistance. Provide location, mobile number and alternative contact number for 4G activation.
If I purchase a voice bundle and have airtime as well, which account has priority for a call?
When calling a Telecel number, the voice bundle has priority. Airtime will be utilized for non- Telecel number.
Can I purchase a voice data bundle using a postpaid line?
No, postpaid lines are not eligible for bundle purchases and pre-paid promotions.
If I purchase a bundle and do not use it, can I still utilize it after the validity period?
No, the bundle can only be used within stipulated times.
Can I purchase a bundle for someone else?
Yes, the buy for other option is available.
Can I call outside the country using a voice bundle?
Voice bundles can be used to call local networks only.
What is the difference between on-net and off-net?
Off-net are calls made to non-Telecel numbers and on-net are calls made from Telecel to Telecel numbers.
On USD voice bundles, can I use my off-net allocation to call on-net numbers?
No, off-net allocation will only call off-net numbers in Zimbabwe.
What is the difference between anytime and off-peak?
Off-peak amount is usable between 2300hrs and 0400hrs only whilst anytime allocation is usable throughout the day. When off-peak minutes are depleted, one makes use of the anytime allocation
Can I use the off peak allocation to call off-net numbers?
No, off-peak allocation can only be used to call on-net numbers.
What is roaming?
Roaming is a facility that allows mobile subscribers to travel from one country to another and use their mobile numbers in a visited network as if they are in their home country. However, roaming services are currently not available on our network.
Is Telecash still functional?
The service is currently being upgraded and not operational at the moment. We will advise once it’s up and running.
I purchased a data bundle which hasn’t been credited to my account yet?
Provide mobile number, type of bundle, date of purchase and contact number.
